Privacy Policy

1) What personal data we collect

Depending on how you use our site, we may collect:

• Contact details you submit (e.g., name, email, phone).
• Data related to your request/booking (e.g., message contents, preferences).
• Technical and usage data (e.g., IP address, device/browser information, page interaction data), if enabled for site operation and analytics.

If you submit personal data through forms, you confirm that you provide it voluntarily.

2) Purposes and legal basis

We use personal data to:

• Respond to your inquiries and process requests/booking.
• Communicate with you about your request and service delivery.
• Operate, secure, and improve our website and services.

Where we process personal data in connection with online services and form submissions, we do so with lawful grounds under Ukrainian data protection rules, including compliance requirements for consent/processing where applicable. We also provide pre-contract information for consumer services and complaint/claim handling details as required by Ukrainian law.

Legal references: Закон України "Про захист персональних даних" від 01.06.2010 № 2297-VI; Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX; Закон України "Про захист прав споживачів" від 12.05.1991 № 1023-XII.

3) Data retention

We retain personal data for as long as necessary to fulfill the purposes described in this Policy, including to handle requests and communications, and to comply with legal obligations, resolve disputes, and enforce our agreements (where applicable). Retention periods depend on the type of data and the context of processing.

4) Sharing and transfers

We may share personal data with service providers that help us operate the website and deliver services (e.g., hosting or technical support) under confidentiality obligations. We do not sell your personal data.

We may also disclose information when required by law or to protect our rights, including in connection with consumer disputes and complaint handling.

5) Consumer rights and dispute resolution

For consumer disputes, we provide consumers with ways to resolve disputes, including out-of-court mechanisms where applicable, as part of consumer rights obligations.

Legal reference: Закон України "Про захист прав споживачів" від 10.06.2023 № 3153-IX.

6) Your rights

Depending on the applicable law, you may have the right to:

• Request access to your personal data and receive information about its processing.
• Request correction of inaccurate personal data.
• Request deletion or restriction of processing in the cases provided by law.
• Object to processing in cases provided by law.
• Withdraw consent where processing is based on consent (if applicable), without affecting processing already performed.

To exercise these rights, contact us using the details in Section 8.

7) Provider identification

For transparency, our direct, simple, stable provider-identification information is made publicly accessible.

Legal reference: Закон України "Про електронну комерцію" від 03.09.2015 № 675-VIII.

8) Contact for privacy requests

Send privacy or data protection requests to:

If your request relates to a consumer complaint, include relevant details about your purchase/request so we can respond appropriately.

9) Changes to this Policy

We may update this Privacy Policy from time to time. The updated version will be posted on this page. The date of update is not provided on this page.